Reference

Our Terms Protect Your Account and Payouts

Q: How do I request my data or close my account?

Email support@fivegumi.xyz with your account ID and request. We provide a data export within 14 days. To close your account permanently, withdraw any remaining balance first, then confirm closure. Closed accounts cannot be reopened.

When you open an account with fivegumi, you're entering an agreement that keeps your deposits secure, your withdrawals clear, and your account active.

Clear deposit & withdrawal rulesAccount security standardsPlayer rights and dispute paths

Explore the Lobby Read FAQ

What These Terms Apply To

fivegumi Service availability depends on jurisdiction. Users are responsible for checking local law before access.

fivegumi operates this platform for players where local law permits. Your use of our lobby, your deposits, and your withdrawals are bound by these terms from the moment you create your account. These terms cover your gameplay across web and mobile app, your use of live

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casino tables and slots, your payment activity through DANA, OVO, GoPay and QRIS, and your interactions with our customer support team. If you're accessing fivegumi from Semarang, Jakarta, or anywhere else in Indonesia, these rules apply to your account. We reserve the right to update these
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terms with notice, and your continued play means you've accepted any changes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH YOUR TERMS

How to Reach Us About Your Account

Live Chat Open the chat widget in the bottom-right corner of your account dashboard. Our team responds to term questions and account disputes Monday through Sunday, 08:00–22:00 Jakarta time.

Email Support Send account or terms queries to [email protected]. We reply within 24 hours with clarification on your rights, withdrawal holds, or account restrictions.

In-App Support Tap the Help icon in your mobile app menu to access the same support team. Available 24/7 for urgent access or payment-related term questions.

YOUR DATA AND SECURITY

How We Keep Your Account Safe

Account Verification

We verify your identity when you deposit and withdraw to prevent fraud. Your phone number, email and payment method stay encrypted in our database and are never shared with third parties.

Deposit & Withdrawal Security

Your DANA, OVO, GoPay and QRIS transactions are processed through encrypted payment gateways. Withdrawals are held for 1–2 hours during verification, then released to your registered account.

Data Retention

We keep your account data, transaction history, and betting records for seven years after account closure to meet regulatory requirements and to settle any disputes.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. You can disable non-essential cookies in your browser settings without losing access.

Account Restrictions

We may limit or close your account if we detect fraudulent activity, terms violations, or payment disputes. We'll notify you by email and give you 7 days to respond before enforcement.

Dispute Resolution

If you believe your account has been closed unfairly or a payout was delayed, contact [email protected] with your account ID and the date of the issue. We review all disputes within 14 days.

Common Questions About Our Terms

Yes. Log into your account, go to Settings, then Account Details. Update your email or phone number and confirm the change via a verification code sent to your current email. Your payment method stays the same until you update it separately in the Wallet section.

Tap Forgot Password on the login screen. We'll send a reset link to your registered email. Click the link and create a new password within 2 hours. If you don't receive the email, check your spam folder or contact our support team.

No. Creating multiple accounts violates our terms. We detect duplicate accounts through email, phone, device ID and payment method. Violations result in account closure and forfeiture of any balance. Stick to one account per person.

You may withdraw any balance above your minimum withdrawal amount (usually Rp50,000 or equivalent) to your registered DANA, OVO, GoPay or QRIS account. Withdrawals are processed within 1–2 hours and credited within 15 minutes of approval.

Not automatically. Your account remains open as long as you comply with our terms. If your account shows no activity for 12 months, we may deactivate it. You can reactivate by logging in. Deactivated accounts do not accrue fees.

Email [email protected] with your account ID and request. We provide a data export within 14 days. To close your account permanently, withdraw any remaining balance first, then confirm closure. Closed accounts cannot be reopened.

Contact our support team immediately via live chat or email with details of the suspicious transaction. We freeze your account, investigate within 24 hours, and reverse any fraudulent deposits or withdrawals. Change your password and enable two-factor authentication if available.

Our Terms Protect Your Account and Payouts

How to Reach Us About Your Account

How We Keep Your Account Safe

Account Verification

Deposit & Withdrawal Security

Data Retention

Cookie and Tracking Policy

Account Restrictions

Dispute Resolution

Common Questions About Our Terms

01 Can I change the email or phone number linked to my account?

02 What happens if I forget my password?

03 Can I have more than one account?

04 What are the rules on withdrawals?

05 Will my account be closed if I stop playing?

06 How do I request my data or close my account?

07 What if I see unauthorized activity on my account?

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